The next generation of checkout
During my 2 1/2 years on the Point of Sale design team, my co-workers and I collaborated with product & engineering to create a fully Walmart-owned & branded checkout platform. One that would be recognizable to customers and smart enough to work on any hardware.
We focused on it being quick and hassle-free for busy customers, while designing for the robust, intuitive functionality associates need when offering assistance.
“Convenient, easy … checkout and go, simple.”
— SCO research study participant
“That was seamless, easy. It did not ask me any excess questions.”
— SCO research study participant
My Role
Co-designed with four other team members
Led UX discovery and design for a new self service tobacco product within the overall self checkout platform
Led in-house usability sessions to gather / share both quantitative and qualitative metrics
Contributed to and evolved Walmart’s design system
Led accessibility initiative for Walmart’s kiosk interfaces
Key results
Reduced customer checkout time with the average sized basket …
from between 1 - 2 minutes to under 1 minute from first scan to final payment.
Creating a quicker checkout experience helps keep lines down in store.